Question 1

Can I leave my car when picking up the RV?

Accepted Answer

Yes. We allow parking at our location for your trip. $25 per car.

Question 2

Can I walk around while the RV is in motion

Accepted Answer

All passengers should use the provided seatbelts. The total number of seatbelts will vary according to the vehicle and according to the floor plan of the actual vehicle you are using.
Child safety seats should be used where applicable. The installation and use of these seats should follow the recommendation of the child seat manufacturer.
Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.

Trailers should not be occupied while in motion,

Question 3

Can I bring my own insurance ?

Accepted Answer

Yes, We do allow you to bring your own insurance rather then using ours.  Insurance is required at booking. once we receive proof of coverage from your insurance provider We can remove the insurance cost form your reservation.  Not all providers will offer coverage for your trip. Give you provider a call and ask.

Question 4

Can I bring my pet?

Accepted Answer

Of Course you can. We love furry co pilots. We do however ask that pets not be left unattended in the RV. Especially in warm weather.

Question 5

What is your cancellation policy?

Accepted Answer

If cancelled more than 5 days prior to the start date of the trip:
		100% of the booking total, including tax	
		Anything paid toward the protection package, including tax

If cancelled less than 5 days prior to the start date of the trip:
		75% of the booking total, including tax
		Anything paid toward the protection package, including tax

If Cancelled on or after the start date of the trip:
		
		Nightly rental amount and prep fee not refunded.

Any un used Protection package and Roadside assistance is refunded.

Question 6

Can I tow a trailer or my car behind the RV?

Accepted Answer

Towing is allowed in select units with prior approval. 
Towed trailers or cars must have a braking system. 
Weight limit of combined trailer/car/atv must be no more then 3500 lbs.

Question 7

Do you offer delivery and pick up?

Accepted Answer

Yes. We offer delivery and pick up on most of our unit to any location with in 100 miles of our location.

Question 8

Can I view the RVs before booking?

Accepted Answer

Yes, if you would like to view a RV before booking please contact us to scheduale a time.

Question 9

Are festivals allowed?

Accepted Answer

Yes. we allow all festivals and car races. 
Extra Festival fee is required for Burning Man. 
Burning man is only allowed in select units.

Question 10

Can I add additional drivers?

Accepted Answer

Yes. After booking you can go to your reservation and click invite driver to sent a email invite. All drivers must use a different email addess.

Question 11

Do you offer Airport pick up?

Accepted Answer

Yes. We offer airport pick up for both major and most minor airports in the area.

Question 12

What are pick up and drop off times.

Accepted Answer

Pick up times are scheduled  between 9am-5pm.  
If you are running late we need  to be informed at least 30 min prior to scheduled pick up time.
This way we won't be waiting around for you to show up, and you wont be waiting around for us to show up.

Drop off time are between 9am-5pm.
We ask for a 30 min notice when dropping off the RV so we can make sure to meet you there and you don't have to wait around for us and we can meet you at drop-off location to open the gate.
We charge a late fee equivalate to another night a 6 pm. No drop off after 6pm.

RV must not be dropped off and left outside the gate. 
$500 fee plus any incurred towing fees for any RV left outside the gate.

**Summer pick up times. Between May 1st-Augest 31st . No pick ups between 11am-4pm**

Question 13

What is the protection plan.

Accepted Answer

Basic

• Liability Coverage: State Minimum
 • Comprehensive & Collision Protection: Up to 300K
 • Windshield Repair Coverage(https://wheelbaserv.zendesk.com/hc/en-us/articles/12625154578075)

Essential

• Liability Coverage: State Minimum
 • Comprehensive & Collision Protection: Up to 300K
 • Windshield Repair Coverage(https://wheelbaserv.zendesk.com/hc/en-us/articles/12625154578075)
 • Roadside Assistance
 
Peace of Mind

• Liability Coverage: Up to $500K
 • Comprehensive & Collision Protection: Up to 300K
	Windshield Repair Coverage
 • Roadside Assistance

Protection Plan Deductible range from $500-$1500 depending on the RV rented.

Over The Moon RV Rentals